Refund policy

Refund & Return Policy

Digital Product Nature

All products sold on this website are digital downloads. Once a purchase is completed, the files are delivered electronically and no physical product is shipped.

Refund Eligibility

We offer a 14-day refund period from the date of purchase. Refunds may be issued if:

• The digital files cannot be downloaded or accessed.

• The files are corrupted or not functioning as described.

• A technical issue prevents the product from being used as intended.

To request a refund, customers must contact support within 14 days of purchase and provide details of the issue.

Non-Refundable Situations

Refunds will not be granted in the following situations:

• The customer has successfully downloaded and used the digital product.

• The request is made after the 14-day refund period.

• The issue is related to lack of software knowledge or incorrect installation when proper instructions were provided.

• Change of mind after purchase.

Refund Process

If a refund request is approved:

• The refund will be processed through the original payment method used during checkout.

• Refund processing may take 5–10 business days depending on the payment provider or bank.

Technical Support

If customers experience any issues with downloading, installing, or using the product, they are encouraged to contact support first. Assistance will be provided to help resolve the problem.

Contact

For refund requests or support inquiries, customers can contact: 

Email: loctranesupprt@gmail.com